1. INTRODUCTION

Purpose of This Privacy Policy

This Privacy Policy explains how Bloomevera Solutions LLP (“Company”, “we”, “us”, “our”) collects, uses, stores, shares, and protects personal and sensitive information of users of its digital healthcare platform (the “Platform”).

Applicability

This Privacy Policy applies to all users of the Platform, including patients, dependents, doctors, clinics, hospitals, and other registered users accessing the Platform through mobile applications, websites, dashboards, or related digital services operated by Bloomevera Solutions LLP.

Consent

We request you to carefully read this Privacy Policy and the Terms of Use before sharing any personal information with us.

This Privacy Policy applies to current and former users of the Platform. By visiting, accessing, or using the Platform, you expressly consent to the collection, receipt, storage, use, processing, disclosure, and transfer of your personal information in accordance with this Privacy Policy and applicable laws.

By providing your personal information directly or by using services offered through the Platform or integrated third-party service providers, you acknowledge and agree that:

• Bloomevera Solutions LLP shall rely on the information provided by you;
• No liability shall arise on Bloomevera Solutions LLP for the authenticity, accuracy, misrepresentation, fraud, or negligence relating to information disclosed by you; and
• Bloomevera Solutions LLP is not obligated to independently verify such information.

Sensitive Personal Data Consent

Collection, use, and disclosure of Sensitive Personal Information under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 require explicit consent.

By accepting this Privacy Policy, you expressly consent to Bloomevera Solutions LLP collecting, using, processing, and disclosing such information solely for the purposes of providing services through the Platform.

2. INFORMATION COLLECTED

Personal Information

Name, age, gender, date of birth, profile details, and relationship details (for dependents).

Contact Details

Mobile number, email address, and communication preferences.

Medical Information

Symptoms, consultation details, prescriptions, medical history, reports, and other health-related information shared by the user or provider.

Device & Usage Data

IP address, device identifiers, operating system, app usage logs, timestamps, and interaction data.

Payment-Related Data

Transaction IDs, payment status, subscription/package details.
(Note: The Platform does not store full card or banking details.)

Location Data (if applicable)

Approximate location data may be collected for service availability, provider discovery, or fraud prevention, subject to user consent.

3. HOW INFORMATION IS COLLECTED

User Input

Information provided during registration, booking, onboarding, communication, or support interactions.

Automatic Collection

Data collected automatically through app or website usage, cookies, logs, and analytics tools.

Third-Party Integrations

Information received from integrated services such as payment gateways, messaging providers, analytics platforms, or verification partners.

4. PURPOSE OF DATA COLLECTION

Data is collected and processed by Bloomevera Solutions LLP for:

• Account creation and authentication
• Appointment and token management
• Queue tracking and real-time updates
• Communication and notifications
• Customer support and grievance handling
• Legal, regulatory, and compliance obligations
• Analytics, reporting, and service improvement

5. DATA SHARING & DISCLOSURE

With Doctors / Hospitals

Relevant personal and medical information is shared with authorized providers strictly for consultation and service delivery.

With Labs / Pharmacy (Future Integrations)

Data may be shared with third-party service providers only upon user request or consent.

With Payment Gateways

Payment-related information is shared with secure, RBI-compliant payment processors to complete transactions.

With Government Authorities

Information may be disclosed if required by law, court order, or government authority.

6. DATA SECURITY MEASURES

• The Platform implements reasonable security practices, including:
• Secure cloud infrastructure
• Role-based access controls
• Audit logs and monitoring
• Periodic security reviews and updates

7. DATA RETENTION POLICY

Retention Duration

Data is retained only for as long as necessary to fulfill stated purposes or as required by law.

Deletion Rules

Users may request deletion of their accounts and data, subject to legal or regulatory retention requirements.

Backup Policies

Data backups may be retained for disaster recovery and compliance purposes for a limited duration.

8. USER RIGHTS

Users have the right to:

• Access their personal data
• Correct inaccurate information
• Request deletion of accounts
• Withdraw consent (where legally permissible)
• Request data portability (subject to feasibility and law)

Requests may be submitted via designated support channels.

9. COOKIES & TRACKING

Cookie Usage

The Platform may use cookies or similar technologies to enhance user experience and performance.

Analytics Tools

Analytics tools may be used to understand usage patterns and improve services.

Opt-Out Options

Users may manage cookie preferences through device or browser settings where applicable.

10. CHILDREN’S PRIVACY

Age Restrictions

The Platform is not intended for independent use by minors without guardian supervision.

Guardian Consent

Accounts for minors must be created and managed by a parent or legal guardian.

Data Handling for Minors

Children’s data is processed only with guardian consent and with heightened safeguards.

11. POLICY UPDATES

Notification of Changes

The Platform may update this Privacy Policy from time to time.

Effective Date

Updated policies will be effective from the date mentioned and continued use of the Platform constitutes acceptance.

12. CONTACT INFORMATION

Privacy Officer

For privacy-related concerns, users may contact the official email. (contact@bloomeverasolutions.com)

Support Contact

Queries regarding this Privacy Policy can be raised via the support email. (support@bloomeverasolutions.com)

13. CONFIDENTIALITY

All user information is treated as confidential by Bloomevera Solutions LLP and shall not be disclosed except:

• as required by law,
• as outlined in this Privacy Policy, or
• with user consent.

Bloomevera Solutions LLP does not sell personal information or send unsolicited communications. Emails sent by us are limited to service-related communications, and users may opt out where applicable.

Last Updated: 21-12-2025